Effective Date: October 01, 2023
iQuals Company Limited (“iQuals”, “we”, “us”, “our”) values the privacy of our customers and we are ensuring that their personal data are collected and used in a lawful and transparent manner. Therefore, this privacy policy describes how we use and protect the information you have shared with us or the information we automatically collect when you visit our websites and social media channels (“Webpages”).
This Privacy Statement may be revised from time to time and we will identify the effective date so that you know when there has been a change. Therefore, we advise our customers and users to frequently review our privacy policy so that they remain aware of its updates.
By using our Webpages or by providing information to us, you accept that the posted policy and all its updates apply to your interaction with us.
Information Collected by iQuals
The following information may be collected by iQuals in a variety of ways including online forms, offline forms, email, phone and in person:
- Personal information like name, date of birth, age, gender, address, email, phone number and other personal identifying information.
- School information such as school name, school address, courses delivered at school and other data related to your school.
- Exam information including exam series, exam subjects, exam centre, venue, candidate number, exam results, awards and other exam data.
- Payment information related to your orders including your payment method and identifying payment information. We don’t store the detail information of your credit/debit cards and your digital wallets, and this sensitive information are sent directly to our payment processor. You may explore their privacy policy here.
- Social network data including user information and permissions from other social networks, provided you log onto our site using one of these media sites.
- Server Log data related to your visit to our Webpages, which includes visitor’s IP address, browser, OS, access time and site activity.
- Mobile device information such as device ID, model, and location, if a visitor uses our site through a mobile app.
We may also collect some additional information such as the disability status and the dietary restrictions which are required to fulfill the purposes described in this policy.
Why do we collect and use your Information
We collect and use your personal information only when we have a legitimate reason to do so and we collect the information that is reasonably necessary for the following purposes:
- To manage the exams registrations and exam fees payments
- To deliver our services of exams administrations and conduct exam security measures
- To organize events and activities for schools, teachers, students and parents
- To provide supports to exam boards, schools, teachers and exam candidates
- To manage the purchases of educational resources and the relevant payments
- To monitor and improve the quality of our services
- To monitor and prevent fraud and theft
- To comply with legal obligations and regulations
- To resolve disputes, if any.
Information Security
We take appropriate technical and organizational measures to protect your personal information. These measures include:
- Forwarding payment information directly to Payment Processor without storing any sensitive information of credit/debit cards and digital wallets on our sites
- Using PCI-compliant hosting provider where the payment information are collected
- Using encryption, passwords, firewalls, and other security technologies to protect the personal information stored on our systems
- Providing training and guidance to our staff on how to handle the personal data securely and confidentially
- Implementing policies and procedures to ensure compliance with this privacy policy and applicable laws
Please also be aware that no method of transmission over the internet or electronic storage is 100% secure and, consequently, no one can guarantee the absolute data security in this cyber world. Therefore, although we do our best to protect your personal information, we may not verify its total security against all types of interception.
Information Disclosure
The personal information normally stays on our site and internally used by iQuals. However, for the purposes stated in this privacy policy, we may share the information from our site:
- With exam boards and relevant partners including their local representatives
- With your schools/institutions and the relevant exam/event coordinators
- With our contractors, agents and third-party service provides such as venue, courier, event organizers, etc.
- With authorities such as law enforcement agencies, courts, regulators, etc. if we are required or permitted by law to do so.
- With payment processors and IT service providers such as hosting providers, analytic, error loggers, etc.
- With relevant parties and technicians if our site/database goes bankrupt and data must be transferred or recovered.
How long do we keep personal information
We retain the personal information for as long as necessary to fulfill the purposes stated in this privacy policy and to comply with legal obligations.
The retention period may vary depending on the exam bodies, the type of personal data, the purpose of collection and the applicable legal obligations.
When your personal information is no longer required for the purposes stated in this policy, it will be deleted.
Use of Cookies
We may use cookies and other technology to customize our Webpages to improve your experience. You may decline cookies from your browser options; however, you may not be able to use some part of our website.
Third-party Websites
Our website may contain links to third-party websites in the form of policies, ads, and other nonaffiliated links. Once you leave our site, we are no longer responsible for how your information is collected and disclosed. Please refer to the privacy policies of those third-party sites for more information.
Your rights over your personal data
You have the following rights with respect to your personal information:
- The right to access your personal information
- The right to rectify and correct any inaccurate personal information that we hold about you
- The right to request us to erase your personal information, subject to certain exceptions
- The right to request us to restrict the use of your personal information, subject to certain conditions
- The right to portability and request us to transfer your personal information to another organization, subject to certain conditions
- The right to object to our use of your personal information, subject to certain conditions
- The right to complain to us if you are not satisfied with how we handle your personal information
Contact Us
If you have questions or concerns relating to this privacy policy, please feel free to contact us by emailing:
Privacy Compliance Team